Agilysys, a provider of hospitality software solutions, has announced that Whittlebury Park Hotel & Spa, has selected to use its rGuest Seat and rGuest Pay software.
Whittlebury Park, located in Northamptonshire, includes 254 bedrooms, 20 conference and training suites, alongside a meetings and events facility for 3,000 delegates.
rGuest Seat is a reservation, table and wait list management solution which can be used on a fixed terminal or on a mobile tablet.
The software provides diner details and preferences to the host and serving staff. This allows the restaurant to provide a customised dining experience for its guests.
It also is complete with an online reservation widget, which allows guests to book reservations from the hotel website. It includes options such as special menus and seating areas.
rGuest Pay is a PCI validated point to point encryption (P2PE) payment solution.
It offers support for credit card processors and payment device options such as countertop, pay at table, mobile tablet, and signature capture scenarios.
The software is designed to add payment services, replace components and simplify the breadth of the payment.
Charles Sargeant, managing director, Whittlebury Park, said: “Agilysys understands our vision and is a partner we depend upon to grow with us.
“rGuest Seat allows us to personalise the servers’ engagement with diners to understand important dining preferences such as food allergies, while its ease of use and integration with our other Agilysys solutions has allowed us to improve the guest experience and link guest data across our systems.
“With rGuest Pay, we can efficiently and securely manage guest payments across our property. We look forward to continuing to expand our Agilysys solution with rGuest Book and rGuest Spa in the future.”
James Slatter, managing director of EMEA, Agilysys, added: “Whittlebury Park has been an Agilysys customer for over 15 years and we are thrilled that the property is expanding its partnership with us. rGuest Seat will enable Whittlebury Park to streamline efficiency, improve the guest experience, and contribute to increased loyalty and repeat business.
