Venue Verdict, the independent monitor of meeting venue service standards, has awarded Thistle Brands Hatch hotel in Dartford, Kent a Gold Standard Accreditation.
The accolade, which was achieved by 33 hotels across the UK in 2013, is entirely decided by the voice of the customer and recognises excellence in meeting venue space and service.
Feedback reviewed included how likely delegates were to recommend the venue as well as overall satisfaction and the likelihood to return to the venue. To achieve the award venues must receive a net promoter score of +70.
“I am thrilled for the team that some terribly hard work over the past year has paid off handsomely,” says GM of Thistle Brands Hatch hotel, Simon Barker. “They are a committed and passionate team, one I am proud to be a part of, and they will take immense pleasure in achieving this award”.
Thistle Brands Hatch hotel has a purpose-built training floor and offers 15 meeting rooms, including the largest room that can seat 270 delegates, theatre-style. The 121-bedroom hotel also has free onsite parking and a health and leisure club where delegates can relax.
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