Birmingham conference venue, The Eastside Rooms has responded to growing client demand by partnering with hospitality tech company Amadeus to launch a new online booking platform for conference rooms.
The platform, Delphi Direct, integrates seamlessly with the venue’s existing bookings management system, offering live access to its inventory. This allows customers to book smaller meeting rooms instantly, including essentials like room hire, teas and coffees, lunch and simple AV.
“It’s been a game changer for both The Eastside Rooms and our clients and delegates,” said the venue’s director of sales Leanne Bladen.
“We realised we needed instant sales responses, and the new online platform has eased and streamlined the booking process for everyone. Event organisers are happier because they can book quickly, get answers and have everything in place with the click of a button. And for us, with the booking and sales of our smaller meeting rooms taken care of, our internal teams are freed up to focus on large events and delivering exceptional service across the whole venue.”
The Eastside Rooms has adopted several initiatives to improve client experience and enhance business development. In addition to Delphi Direct, the venue offers the latest in AV technology, including high-definition video conferencing, live streaming capabilities, and advanced sound and lighting systems, ensuring events can reach wider audiences and engage participants more effectively.
“We’re very focused on operational efficiency and customer service excellence, so advanced tech adoption is key for us,” added Bladen. “Often, with both corporate and association clients, there are delegates and even speakers who are unable to be physically present, and we’re proud to say we’ve been able to deliver effective hybrid integration time and time again.”
