St David’s Hotel awarded Gold for customer service by Visit Wales

The St David’s Hotel & Spa in Cardiff, a Principal Hayley Hotel, has been awarded Gold by Visit Wales in recognition of its high levels of customer service.
 
St David’s was assessed by independent mystery shoppers from Visit Wales who scored the hotel against a rigorous set of criteria including testing its levels of customer service by email, telephone and web content with the hotel gaining the highest level in all three areas.
 
“We are honoured to have received a Gold Award by Visit Wales,” said GM of The St David’s Hotel & Spa, Graeme Barclay. “I am proud of my team for their motivation and commitment which helped achieve such a prestigious industry accolade.”
 
Business Minister, Edwina Hart, commented: “Tourism is one our key growth sectors, contributing £4bn to the Welsh economy each year. The Gold Award winners are examples of accommodation businesses that are setting an exceptionally high benchmark of quality and exceed customer expectation in all respects..”
 
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