Robinson College in Cambridge has launched a customer service initiative, Service+, which includes an offer of accommodation in nearby three-and four-star branded hotels for delegates during term-time when college rooms are occupied.
Robinson has also created Delegate+, an electronic tool to help manage delegates from invitation through to the day of the event. The new suite of services include offers specifically geared to groups, associations and agents.
Rose McDonald, Head of Sales at Robinson College, said: “We are delighted to launch our Service+ portfolio which highlights our commitment to going the extra mile to meet the needs of our clients. In the current challenging economic climate, companies and organisations need all the help they can get to ensure their events are a success, both in terms of client feedback and return on investment. This package of products has been tailored to help meet these needs.”
Robinson College is registerd as a charity and was purpose-built with conferences in mind to bring in revenue and regularly hosts residential and day conferences. Wi-Fi (300mbps) is provided in all bedrooms, available to delegates free of charge.
The college holds AIM Silver accreditation.
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