Essex-based booking agency Inntel is expanding its services with five new recruits to its Out of Hours team.
The agency, which built its own bespoke set of booking platforms for clients’ exclusive use, has now beefed up its in-house staff force rather than outsourcing, saying it is the best way to ensure consistency in training, performance and client experience.
Five new consultants have been recruited to the in-house Out of Hours team and will join the existing team to provide support to corporate clients wishing to book business accommodation and travel outside Inntel’s office opening hours.
Inntel also provides a bespoke online booking tool, iCentral, however, Douglas O’Neill, CEO at Inntel, says it is essential to offer both technological and human booking support: “Clients can of course book through iCentral – our 24-hour online booking platform – at any time, however, many clients who are looking to make and amend bookings late at night or due to sudden business travel changes often prefer to speak to an expert consultant for reassurance as last-minute changes can be a stressful situation, particularly when travelling abroad or somewhere unfamiliar. By operating a fully in-house Out of Hours service, we can oversee performance and identify training areas to ensure the same high level of service is delivered to our clients 24 hours a day.”
Between them, the new team members boast over 80 years’ experience in the business travel industry coming from travel management companies across the UK.
Caption: New recruits pictured L-R: Phil Kidby, Farida Mohamed, Ripinder Dhody, Axel Bikinkita and Constance Wilcox
