The Beeches Conference Centre at Bournville, near Birmingham, reports a year of staff training has helped maintain customer service standards across the Chartridge Conference Company venues.
Head Chef Dean Carpenter has completed the City and Guild assessors course which means he can now assess all NVQ candidates working at The Beeches or any Chartridge venue.
Reception Supervisor Danielle Stenton completed NVQ level two in customer service and Catering Supervisor Anthony Smith is nearing completion of NVQ level two in hospitality and customer service when he will join his colleague Steve Moore who is studying for his NVQ level three in supervisory and management.
“At The Beeches we have always taken a progressive approach to staff development,” says General Manager Debra Jones. “Encouraging all our teams to develop their skills and maximise their potential ensures they enjoy working here. It also creates a positive experience for our customers.”
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