A new £1.7m investment in IT systems by Jurys Inn is designed to improve the service given to three million guests per year. The commitments comes after the hotel group reports bookings through mobile devices doubling over the past year.
The new system roll-out is to include trials of online check-in technology.
The Jurys Inn investment includes new software and technology upgrades across its 32 hotels in Ireland, the UK and the Czech Republic.
Part of the programme includes rolling out a cloud-based central property management and reservation system that will give Jurys Inn the capability to centrally view and manage a range of functions across its estate of European hotels. This includes centrally analysing and managing room reservations and bookings, hotel inventory, accounts and billings. Roll out of the new IT platform is scheduled to be completed this year.
Shane Doyle, Group IT Manager at Jurys Inn, said: “By giving our teams a minute-by-minute overview of what is happening in our business, the new system will allow us to deliver significantly enhanced services to our customers. This includes a more accurate view of last-minute room availability, the ability to offer an improved range of offers and special promotions, as well as cross-selling between properties.”
“We have seen the number of visits to our website from mobile devices grow by over 85 per cent between January 2012 and January 2013, and our mobile revenue double in the same time period. The new systems will allow us to cater much better to travellers who are using smart phones and tablets to book our room and meeting facilities in the move from desktop to mobile,” Doyle added.
Jurys Inn will also completely replenish its IT hardware with low energy equipment.
The new investment is in addition to the £25m invested by the group in property and services upgrades over the past three years.
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