Olympia Conference Centre’s (OCC) event management team have secured a 95 per cent rating from organisers in an independent post event research study carried out for every event at EC&O by Hownow Consulting.
Every conference booker and organiser is contacted after the event and asked in confidence for their opinion on the team’s responsiveness in planning stages, ability to get things done, availability on site and rapport.
Gillian Kiamil, Olympia’s interim Deputy Halls Director, said: “It’s encouraging to receive such positive client feedback. It’s an exciting time for both Olympia and our conference business so we’re looking forward to building on such positive foundations.”
The conference centre is to re-open in September following a multi-million pound refurbishment of the Olympia Two building. The schedule of works taking place includes:
- Enhancing the facilities in the conference centre on the third floor by adding retractable walls to the East Hall. This will offer greater flexibility to conference organisers by providing versatile space for smaller breakout sessions.
- Refurbishment of Level One and infilling the atrium on Level Two. The existing escalators and stairs between these floors will be removed to produce more effective exhibition space.
- Reconfiguration of the ground floor space to create a large traffic marshalling area within the building to help improve the working environment for organisers. This will also improve traffic conditions for local residents by taking more vehicles off the surrounding roads.
- The improvement works follow the opening, late last year, of the newly-redeveloped West Hall.
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