EEF Venues has received verification from BDRC Continental that its teams at the residential conference centre Woodland Grange in Leamington Spa, and at Engineers’ House in Bristol, have achieved excellence in their management of key touch points in the customer journey in quarter two of 2012.
The VenueVerdict Gold Standard was awarded to both hotels and speaking of the awards, BDRC Continental’s Client Services Director, James Bland, said: “Following the assessment at the end of Q2, I am delighted to confirm that Woodland Grange and Engineers’ House were among the nationwide total of 31 venues to have achieved VenueVerdict Gold Standard.
“This is a result of recording a 12-month Net Promoter Score of 70 or above from at least 10 responses in each of the four calendar quarters.”
Venues Director for EEF Venues, David Vaughton (pictured), said: “In terms of the areas surveyed, Woodland Grange was either in line with, or above, the national and regional average scores, and 94 per cent of customers so far this year, when asked how likely they would be to return to the venue, gave a mark of eight or above out of 10.”
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