EICC achieves top Hospitality Assured score

The Edinburgh International Conference Centre (EICC) has achieved the highest ever score for service and business excellence recorded by the Institute of Hospitality.
 
With a combined score of 85.4 per cent, EICC lead the field that includes, major brand hotel chains, international contract caterers and public sector institutions, where 68.6 per cent was the average assessment score.
 
Business processes are independently assessed in the Hospitality Assured scheme and EICC scored more than 80 per cent in all nine inspection categories including: 87.2 per cent for business planning, 87.6 per cent for operations planning and standards of operation and 88.7 per cent for training and development.
 
EICC Chief Executive, Hans H Rissmann OBE said: “The hospitality industry must always strive for the highest standards of service and business excellence and we are delighted to be judged ahead of our peers through an enduring focus on meeting and exceeding the expectations of our customers.”
 
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