Global business travel and meetings solutions provider, CWT, has added Slack to the list of platforms through which travellers can message CWT for support with their travel arrangements.
CWT’s AI-powered virtual assistant helps collect information that a travel counsellor would need to assist the traveller. CTW said travel requests are fulfilled four times faster through messaging than by email, achieving customer satisfaction scores of over 90%.
CWT’s messaging service, which is offered in multiple languages, can also be accessed through the myCWT web and mobile apps, Microsoft Teams, Workplace from Meta, and WhatsApp, and is used by over 1,000 customers in more than 70 countries.
“Many of our customers use Slack to facilitate team communication and collaboration, so this integration will make it even easier for their employees to contact us for assistance with their business trips,” said Erica Antony (pictured), CWT chief product officer. “We increasingly see travelers prefer to use messaging instead of phone calls or emails when they need support, so we are continuing to enhance this service to help them save time and be more productive.”
