The winners of the 2018 Hospitality Assured Awards have been announced as part of the Institute of Hospitality Annual Dinner and Awards at The Park Plaza, Westminster Bridge, London.
The Hospitality Assured award finalists and winners represent the highest quality levels of service, operations and management within the sector. The winners are chosen by a group of highly respected judges with in depth knowledge of the hospitality sector, who had a real challenge this year, as the calibre was so high. There were four awards; two ‘scored’ awards and two judged awards based on submissions made by organisations that are assessed by Hospitality Assured. In this the 20th anniversary year, there was a special Anniversary Award, based on the Hospitality Assured values; Excellence, Collaboration and Making a Difference.
The 2018 winners are:
- Team of the Year – Mitie 1 team at Vodafone
- Hospitality Assured 20th Anniversary Award – St Monica Trust
- Most Improved Score – University College Birmingham
- Best Newcomer – Cuffley Manor Care Home by TLC & Lancashire County Council’s School and Residential Care Catering Group
“This year’s well-deserved winners and finalists of the Hospitality Assured Awards should be very proud as they are a real acknowledgement of some exceptional successes. We were excited and proud to celebrate with some outstanding businesses and congratulate them all on their achievements, you could see the Hospitality Assured values shining through from all of our nominees and winners,” commented Heather Lishman, chair, ABPCO.
“We spend a great deal of our time meeting with and assessing premises not just here in the UK but around the world. The winners embraced a passion and commitment to excellence that stood them apart and I would like to congratulate them all on their fantastic achievements”
Ian Joyner, director of facilities, St Monica Trust, added: “There exists within the Trust a strong desire to achieve high levels of excellence along with a commitment to creating an outstanding customer service experience for our residents. The framework provided by the Hospitality Assured process has proved invaluable in helping the Trust become a leader in customer service within the UK Healthcare sector and we are honoured to receive their 20th Anniversary Award. This outstanding success has been achieved by the hard work that individual colleagues and teams put in on a daily basis to provide excellent customer service and we will work hard to continually improve the experience of everyone who comes into contact with the Trust.”